Fees & Patient Information
Everything you need before your visit: booking, fees and answers to the questions we hear most.
Patient information
Booking and contacting the practice
Appointments can be arranged through HotDoc, by calling reception or in person at the practice.
- 1
Choose how to book
Book online through HotDoc, telephone reception on 1300 272 897 or visit the practice in person.
- 2
Tell us what you need
Let reception know if you need a longer appointment, an interpreter, wheelchair access, or assistance with communication or mobility.
- 3
Keep details current
Keep your contact details up to date so the practice can contact you about your care and appointment reminders.
- 4
Changes to your appointment
If you cannot attend, notify the practice as early as possible so the appointment can be offered to another patient.
Your rights and responsibilities
Patients have the right to respectful, safe and informed care, and share responsibility for helping appointments run safely and smoothly.
- Be treated with dignity and respect
- Receive safe, high-quality healthcare
- Participate in decisions about your care
- Have your privacy and confidentiality respected
- Ask questions and receive information you understand
- Treat practice staff respectfully
- Provide accurate health information and keep your contact details current
- Arrive on time and notify the practice if you cannot attend
Appointment reminders
The practice may issue reminders for preventative healthcare. Your doctor will seek your permission to include you in the practice reminder system or relevant state or territory reminder systems and registers.
If you do not wish to receive reminders, tell your doctor or the reception team.
Ready to book?
Reception can help you choose the right appointment type for your concern.